Assessment of Business Process Reengineering Implementation and Result

Zusatztext

The research unravels not only the theoretical frameworks of successful implementation of Business Process Re-engineering but also explains how enabling tools can play a pivotal role in improving service delivery and satisfying customer services. Business Process Re-engineering has great potential for increasing productivity through reduced process time and cost, improved quality, and greater customer satisfaction, but it often requires a fundamental organizational change.

Autorenportrait

Samuel Zewdie Hagos is blogger and informatics profession with multi-sectoral experience in programme/project management, monitoring and evaluation, and knowledge management. He received Master's degree in both computer science and health informatics from Blekinge Institute of Technology (BTH) and Addis Ababa University respectively.

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