Human Resource Management and Service Quality

Zusatztext

This book enlightens the extremely emerging subject Human Resource Management and Service Quality. The book consists of human resource management- objectives, challenges, decision making process, tasks; features- motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning- activities, process, mathematical analysis, employment costs; job criteria- analysis, description, specification, evaluation; recruitment- criteria, selection procedure, interviews; job happenings- placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers- functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality- idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.

Autorenportrait

Dr. Pijush Kanti Bhattacharjee worked in Dept. of Telecommunications, Govt. of India, as a Telecom Engineer 1981-2007, lastly Assistant Director. Then he worked at different Engineering Colleges and University as Assistant Professor and Associate Professor 2007-2015. Now he works as an Advocate. He wrote five books and more than 90 research papers.

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