Detailansicht
Advances in the Human Side of Service Engineering
eBook - Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29,2021, USA, Lecture Notes in Networks and Systems
ISBN/EAN: 9783030808402
Umbreit-Nr.: 2610379
Sprache:
Englisch
Umfang: 0 S., 32.37 MB
Format in cm:
Einband:
Keine Angabe
Erschienen am 02.07.2021
Auflage: 1/2021
E-Book
Format: PDF
DRM: Digitales Wasserzeichen
- Zusatztext
- This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences.  It explores a wide range of ways in which human factors in engineering, ergonomics, humancomputer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2021 Conference on the Human Side of Service Engineering, held virtually on 2529 July, 2021, from USA, this book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.