Detailansicht
Critically discuss why service businesses sector has grown, but the businesses are often barley profitable?
eBook - The right service strategies for product companies?
ISBN/EAN: 9783656292654
Umbreit-Nr.: 6416798
Sprache:
Englisch
Umfang: 16 S., 0.38 MB
Format in cm:
Einband:
Keine Angabe
Erschienen am 18.10.2012
Auflage: 1/2012
E-Book
Format: EPUB
DRM: Nicht vorhanden
- Zusatztext
- Essay from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: 1,7, University of Edinburgh (Business School ), language: English, abstract: This assignment deals with the issue of service management for organisations that essentially sell products, the various aspects of service management in such organisations, and the impact of service delivery on the growth, market share and profitability of these organisations. Use is made of the case of Whitbread plc, the UKs largest operator of budget hotels, to discuss the issue of service provisioning and its management in the budget hotel environment. The conduct of this study reveals that modern day product companies often have to provide services, as well as bundle them up with their products, in order to achieve customer satisfaction and improve customer relationships and loyalty. The provisioning of such services, including their formulation, planning, and delivery, is however an exceedingly complex process that can create operational and financial challenges for the involved organisations.
- Kurztext
- Essay from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: 1,7, University of Edinburgh (Business School ), language: English, abstract: This assignment deals with the issue of service management for organisations that essentially sell products, the various aspects of service management in ...
- Autorenportrait
- Alexander Schmithausen completed his studies after graduating in Economics and Business Administration in the Netherlands, Germany, South Korea (SKK GSB), USA (Stanford) and the UK (LSE). In 2012, he received a master's degree from the University of Edinburgh in Scotland. In addition, Schmithausen titled FInstAM, Fellow of the Institute of Administration Management Award in London.He worked as a legal assistant for a securities trading bank and founded his own consulting firm.Since 2013 ...