Detailansicht
How to Manage Difficult People
eBook - Proven Strategies for Dealing with Challenging Behaviour at Work
ISBN/EAN: 9781848034389
Umbreit-Nr.: 3440902
Sprache:
Englisch
Umfang: 160 S.
Format in cm:
Einband:
Keine Angabe
Erschienen am 01.07.2011
Auflage: 1/2011
E-Book
Format: EPUB
DRM: Adobe DRM
- Zusatztext
- Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to: - Defuse and deal with difficult customers, both on the phone and face to face; - Manage problems with colleagues in the workplace, including a manipulative boss; - Handle difficult day-to-day interactions with any people we come into contact anywhere; - Identify and manage behaviours which can turn a person into a problem ;Improve necessary listening and communication skills; - Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you ll make your life a whole lot easier.
- Kurztext
- Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a problem ;Improve necessary listening and communication skills;- Increase self confidence and develop rapport building skills. This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you ll make your life a whole lot easier.