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Driving Service Productivity

Value-Creation through Innovation - Management for Professionals, Management for Professionals

John Bessant/Claudia Lehmann/Kathrin M Moeslein

Springer Verlag GmbH

ISBN/EAN: 9783319059747

Umbreit-Nr.: 6347412

Sprache: Englisch

Umfang: x, 230 S., 25 s/w Illustr., 230 p. 25 illus.

Format in cm:

Einband: gebundenes Buch

Erschienen am 26.08.2014

Auflage: 1/2014

€ 53,49

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Kurztext
- This book explores the ways, tools and options for driving service productivity. It provides specific case examples on service productivity and service innovation, including airports and hotels, healthcare and the professional service industry.