Detailansicht
Management of Tourism and Hospitality Services
eBook - Second Edition
ISBN/EAN: 9781483693170
Umbreit-Nr.: 2191178
Sprache:
Englisch
Umfang: 417 S.
Format in cm:
Einband:
Keine Angabe
Erschienen am 30.09.2013
Auflage: 1/2013
E-Book
Format: EPUB
DRM: Adobe DRM
- Zusatztext
- What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
- Kurztext
- What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.